If we don't deliver, you don't lose out

We agree the scope, price and timeline with you in writing before any work starts. If we don't live up to that agreement, our 80% money-back guarantee means you're not left out of pocket.

This policy sits alongside your rights under the Federal Competition and Consumer Protection Act 2018, and never replaces them.

You get 80% of everything you've paid for the project back if we:

• breach our agreement, for example by not delivering the agreed scope, missing agreed milestones without good reason or delivering work below the agreed standard, or
• under-deliver and can't meet the requirements in your quote after a fair chance to fix it.

This covers the service and the add-ons and extras we deliver ourselves, such as App Store Launch, copywriting, brand kits and setup work. Third-party costs we've already paid on your behalf, such as domain registration and hosting, can't be refunded, but they're yours to keep and we'll transfer them to you.

If we cancel your project before sharing any designs, previews or other work with you, you get 100% of your payment back, less any non-refundable charges, such as payment processing fees and taxes already paid. Any domain or hosting we've already bought for you stays yours.

• Tell us in writing by email or WhatsApp what isn't right, compared with what we agreed in your quote.
• We'll confirm we've received it within 2 business days.
• We'll have up to 14 days to put it right.
• If we can't, we'll approve your refund and confirm the amount in writing.
• We'll pay it back to your original payment method, through Paystack, Payoneer or bank transfer, within 14 business days.

You can cancel your project at any time by telling us in writing. If we haven't done anything wrong, we'll refund what you've paid, minus:

• the value of the work completed up to the date you cancel
• a reasonable cancellation charge of no more than 10% of the project fee
• any third-party costs we've already paid on your behalf, such as domains, hosting or licences

There's no cancellation charge if you cancel because of death or hospitalisation, as section 120 of the Federal Competition and Consumer Protection Act 2018 requires.

• Changing your mind about a design or stage you've already approved
• Delays caused by missing content, feedback or access on your side
• New features or scope added after the quote was agreed
• Third-party costs already paid, such as domain registration, hosting, licences and Apple or Google developer account fees. Domains and hosting stay yours.
• Delays or rejections decided by Apple or Google, as long as we delivered the agreed forms, listing and submission
• Projects that have been completed and signed off

You can cancel a care plan anytime with 72 hours' notice. If we fail to deliver the plan in any month, you get 80% of that month's fee back.

Startup partnerships, such as technical co-founder, product team or IT team arrangements, follow the refund and exit terms in their signed partnership agreement instead of this policy.

When we refund a project, ownership of that work isn't transferred to you, so it can't be used. We'll each return or delete the other's materials, and we'll give back any access to your accounts.

Email hello@happidev.pro or message us on WhatsApp at 0701 984 3903. Include your name, project and what went wrong, and we'll take it from there.